I remember when I was recruiting, a candidate that emerged with this wonderful intangible of wide eyed determination always jumped out and became a good prospect for me to present to my client.  Not always the most polished perhaps, or educated, or experienced, but a candidate that showed dogged determination was hard to dismiss.

Don’t confuse determination with perseverance. While I ALWAYS applaud perseverance, the two are different. Perseverance has persistence as a fundamental element to it’s meaning… repeating  behavior, doggedness.  The act of a candidate simply doing nothing more than continuing to call me and ask if s/he got the job got monotonous. It turned  from persistence into being pestiferous. Not always, but like Jimmy Buffet says, it’s a fine line between Saturday evening and Sunday morning, much like the fine line between persistence and being a pest.

Determination is a mindset. It’s a persona of it’s own. There is creativity in determination. There is inquisitive behavior and resilience when things go south. They gracefully help me, help them. There is focus from a determined candidate, a laser like interest impossible to ignore. Determination is not casual, it’s not taught in sales school.  Determination comes from the gut.  And it shows. It’s subtle, but it’s noticed. Determination isn’t always about winning. That’s not the issue.  It’s about being the best. Winning is a byproduct of being the best.

I’m not saying that the determined candidate always got the job with my clients.  Of course not. But the determined candidate was always in the hunt. S/he knew s/he had the goods or didn’t. But determination is a funny thing.  They aren’t put off easily.  There seemed to be a common denominator with them. They actually believed in themselves, and they knew they had the character, intent and credentials to do the job. A determined candidate, when they confided in me that perhaps they didn’t have all the job description match ups, it wasn’t a signal for them to retreat, or lessen their enthusiasm, or apologize.  Rather it was a request for me to pull  for them and me to push their case to the client because they knew in their hearts they were the best candidate for the job.

And you know, if they were close at all, I would do just that. I would always assemble a short list for my clients. In the short list ranking the client might have asked for 5 candidates.  I would slip in the determined candidate as an addition to the top five, a wild card, the # 6, if you will. Well, it always didn’t work out for the less qualified but determined candidate. And if they fell short, the candidate took it with poise. And set their jaw to take that enthusiasm to their next encounter with another recruiter or HR or company.

And, if the determined candidate has the job description match up, I’d put my money on them everytime.  And in the long run, I’d be money ahead.

I love the determined candidate and encourage anyone engaged with a struggle for a quality job to look in the mirror and see if the face looking back shows determination.

Comments?

I then brought up competency-based questioning and asked if anyone was familiar this. Since it’s been reported that more sophisticated companies today are using this method I thought it was a prudent topic for discussion.  No one had anything to say about it except, “what now?”  As if to say, isn’t behavioral enough of a potential trap?

I have to admit, I’m not an expert on Competency-Based Interviewing per se.  But I’ve read Robin Kessler’s book, “Competency-Based Interviews.”  And it’s a good one. But it’s not say that her explanation is that easy to follow.

At the group meeting last night, the ultimate killer question came up.  ”Can you give us an example of a competency-based question.” I couldn’t.  But I told them I would write this post and give examples today.

First it’s important to define what competency means.

Paul Green in his book Building Robust Competencies, defines an  individual competency as a “written description of measurable work habits and personal skills used to achieve a work objective.” Or put another way, Competencies are the basic functional and behavioral requirements to successfully perform on the job. And individual’s competencies are key character traits that the most successful achievers have that help them to be such high achievers.

We have all heard of core competencies, those useful bullets on a resume like loyalty, honesty, reliability, integrity,  the inner core of a persons habits. But take competencies further – functional competencies. These competencies  are the “technical” needs of a job or profession. For example, a functional competency for a IT Administrator might be knowledge of database design and networking solutions, while a functional competency for a HR Manager might be knowledge of Federal and Local hiring regulations.

Individual competencies are the skills, traits, and characteristics that hiring managers identify in the best performers.

So, in giving examples of competency-based questions, in very elementary fashion, I’ll say it’s the  skills, traits and characteristics of a person blended into the fold of a behavioral business situation.

Here goes 3 examples:

1. Explain to us a situation where you had multiple challenging projects with different time priorities to manage. How did you handle it?
2. Tell us about a time when you were instructed to do something you considered unethical. What was the situation and how did you handle it?
3. Describe to us how you helped overcome a department HR problem and what were the end results.

See, how the focus of these questions centers on a specific challenge and questions how you used your problem solving, analytical thinking, or principled values to take action and move the challenge to a successful conclusion?

Suggestion… study up on competencies and the competency-based interviewing groundswell. I’ts not hard if you’re ready for these types of questions.

Comments?

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Interviewing is communication, pure and simple.  Good interviewers are those who come before the candidate as  themselves, determined to exchange meaningful ideas through questioning and answering.  The best candidates are those who simply come as themselves, armed with honesty and integrity. Anything less than straight-forward is Hollywood, TV, playtime. It’s a game that each side can play where one side will win and the other will lose. Unfortunately the one that wins under less than forthright communication will most likely lose in the long run. Here’s why.

Winning a job by lying, cheating, or pretending cannot last or be fruitful for very long. A slick candidate who becomes something s/he isn’t and uses contrived skills to land the job, will eventually be discovered and either be dismissed because of an inability to perform to the standards required in the job description; or worse yet, pass time at a job s/he doesn’t fit into and is then ensconced in a dead-end job for him/her for who knows how long.

There, that said, let’s keep in mind that being yourself is the very most important concept you should remember to win the job. “BE YOURSELF” is the single most feature to practice.

Here’s the rub. As you approach your interview, the notion of “BEING YOURSELF” takes courage. To stand by your principles. But ironically, if you have courage, you are a principled person and the following suggestions will be easier than not. When a principled candidate, lathered in honesty, and bequeathed with passion for doing a good job steps into the crucible of the interview s/he will be less likely hindered by bone-chilling anxiety or panic-stricken fear of what might be thrown at them. Principled people are likely to be self-confident and poised. The next most important 2 concepts of winning a job.

SELF-CONFIDENCE – comes from being prepared. If the job you are seeking and being interviewed for is high on your list, for gawd sakes know the company and know who is interviewing you. Research, research, research.  (Ticker Symbol, Annual Revenues, Product Mix, Target Market) When faced with those seemingly difficult questions that there is no right answer for hits you between the eyes, you will be much more capable of crafting an answer that makes sense if you are prepared with knowledge. Being prepared breeds SELF-CONFIDENCE. Self confidence breeds poise.

POISE – is how easily someone performs under fire. Poise is being gracious. Often referred to as “GRACE UNDER PRESSURE,”  poise is viewing situations positively. Poise is knowing how to present yourself: eloquent speech patterns, body in control,  inspiring those around you. Poise is leadership. Poise attracts admiration. Poise overcomes words. Did you know that of all the communication performed during an interview by a candidate, the most important is how they say things, NOT what they necessarily say. The tone, the inflections, the self-confidence and yes it’s the poise of the delivery.

So after speaking of the embedded skills in “Being Yourself”: self-confidence and poise, the bedrock characteristics that can’t be contrived nor relinquished, the list of do’s and don’t are secondary.  Important yes, such as: building rapport, listening, observing, what to bring, appropriate dress code, arriving 10 minutes early, speaking 50% of the time, having a list of prepared questions and being ready for the standard questions.

In closing, let me say, interviewing is the place to shine, at the desk of your prospective employer. Practice what counts. Sage advice exists from thousands of blogs, books, friends and consultants. Trying to prepare for an interview by looking and listening through all the tips and suggestions coming at you can be trying and elevate your stress level.  And avoiding stress before the interview is essential.

Rather than getting tied into a knot with self-inspection overload and interview question memorization, I would spend the time researching the company, the person interviewing you as much as possible, drafting the appropriate questions based on your research. I would prepare for the given questions, sure to surface:

Tell me about yourself?

Why do you want this job?

Why are you right for this job?

And then with the time left I would have a chat with myself.  Something like this:

“I deserve to be in this interview. I’ve earned the right to be there. I am good at what I do. I may not have all the schooling or credentials they are looking for, but what I’ve learned in my years of experience, they can’t teach in school.”

(The little blurb about not having all the schooling and credentials is simply because seldom does a candidates sit in front of the hiring manager and possess ALL the stuff they are looking for.)

In other words, convince yourself you are the absolute best choice for the job first.  If you do that effectively, you will most likely convince them of the same.

Good hunting.

DO NOT take it personally.  I repeat, don’t let it get to you.  An excuse not to hire you is just exactly that.  An excuse.  It could just as easily have been that they didn’t like your purple tie, or the color of your hair, or that leisure suit, or the wrong degree or something just as stupid. If they call it “overqualified” just chalk it up to just another company who didn’t get it.

If indeed they are looking for a newbie to train, something little more than an intern, then they should say so and indicate you just don’t fit the profile.  But to call it “overqualified” is just lazyness.

In these tough times, the smart companies will take advantage of the “wonderfully experienced and talented” people out there on the market. If the subject begins to peek its head out early in the interview, take liberties early to express how grateful you are to be sitting in an interview with a company who is insightful enough to be seeking experienced people. And somewhere slip in that you will be anxious to be led and learn so much more by such a sophisticated company.

Remember, “overqualified” is just a code work for excuse.  Take heart in that it has nothing to do with you.

Here’s a little bromide for that stress building……….

Ever hear of tonality? The arrangement of all the tones and chords of a composition. Yep.  It’s the same in how we speak: the composition of words, inflection, tone, body language, confidence, pitch, and so on. Studies have shown that a higher percentage of decision making is built on the tonality of the candidate’s presentation. Even more so than the words spoken by the candidate. In the interview it’s important to remember this, chemistry wins out over 95% of the time. And chemistry is the fitting-in with a group. The way a candidate connects with his/her potential company.

So, the need to try and memorize all the possible answers to all those possible tricky questions outlined in that “1,001 Interview Questions” is useless. Staying calm, professional and in control is much more powerful than a correct answer in most cases. It’s not always the “right answer” the hiring managers are looking for. Instead, the way  you answer the question lights up the room.

So, if you get that impossible question, “why are manhole covers round,” don’t let your stress transform your shirt into a dripping sponge. Don’t  let it send you into a blossom of rambling  diatribe. Ever heard the term, “grace under fire?” That’s what it’s all about. Give your best answer and show your strength of character with your chin up, a straight back and not a hint of panic in your reply.

Have you had an experience where tonality has proven difficult for you in an interview? Have you labored over answers, seeking to give a response that met the expectations of the interviewer but only stumbled with poise and confidence in the reply?  Do you agree with this assessment?

Love to hear your thoughts.

-Og Mandino

When we’re out of work, we’re not feeling too terribly good. So what is it that pushes us to set goals? Pain. When it’s painful enough such as the unemployment insurance running out, the mortgage is 60 days behind, they’re talking repo on the family SUV…….. we eventually sit up and say, “I better get serious about this job search.”

Goals, goals, goals, we hear it all the time for things like securing our financial security, for climbing the corporate ladder or in athletics. Now it’s being trumpeted in the job search. why, because they work.

So, what’s the difference between having a plan, and setting goals. Aren’t they the same? Isn’t the goal just to get a job?

No not really. Here’s the way it breaks out: there’s planning, wishing, dreaming and goals.

Wishing – “I wish I could get a job making $100k a year.”

A wish is an expression, a desire or hope concerning the future or fortune. Wishing is usually fleeting, and passes with little residual effect. But wishing over a prolonged period of time can morph into dreaming.

Dreams – “I want to live in Vail,Colorado.”

Dreams are just that – ethereal, celestial, not of this earth. But let’s not dismiss dreams because the greatest of all accomplishments started with the most ridiculous of dreams, imaginative thoughts of what can be. It’s a beginning point. But you have to move past dreams.

Planning – “I’ll perform a six part set of actions to locate, engage and accept a job I want.”

A good start, admirable and doable. But it’s much more helpful if planning is packaged with time tables, short term requirements, assessments, and motivators. Which leads up to the whole package of goals.

Goals - ”I will live and work at in Vail, Colorado. I will accomplish this by creating a plan                          and working the plan to move to Vail and make $100k a year by March of next year.

What’s so great about goal setting?

Good goal setting gives an job seeker an edge in four areas:

1. They provide direction.

2. They employ a doable plan.

3. They provide feedback.

4. Goals motivate and provide a daily purpose.

Tips for effective goal setting:

1. Set both short-term and Long-term goals.

2. Identify task goals in addition to outcome goals.

3. Work a plan with action as the primary activity.

4. Evaluate your goals.

5.   Make your goals doable.

So make your goals more than just about getting a job. Make the goal that of getting the kind of job you want, the kind of job you can attain, the compensation you deserve and the job you deserve. And set those goals now.